Saintt Vintage

All of our bags are carefully selected and undergo a thorough authentication process before being listed for sale. We carefully inspect each item's brand-specific details, including materials, craftsmanship, stitching, logos, serial numbers, and model-specific features.

We work exclusively with trusted sourcing partners to offer authentic vintage pieces that have been carefully curated.

We hope you are completely satisfied with your purchase. However, if you need to return an item, please read the following conditions carefully.

Return Period

Customers located in Europe have 14 days from the date of receiving their order to request a return, in accordance with applicable consumer protection laws.

Unfortunately, we are unable to accept returns from countries outside Europe.

Return Request

Before returning any item, you must contact us with the reason for your return request and provide photos and a video clearly showing the issue. Any return sent without prior contact and approval will not be accepted.

Item Condition

Returned items must be sent back in the same excellent condition in which they were received, including any original accessories, and must be carefully packaged.

Any item showing new signs of wear, damage, or deterioration may be refused or may be subject to a deduction from the refund, in accordance with applicable regulations.

Exchanges

We do not offer exchanges. If you would like a different item, you will need to place a new order, subject to availability.

Refunds

Once the returned item has been received and inspected, the refund will be issued to the original payment method used for the purchase, provided that all return conditions have been met.

Vintage bags require proper care and maintenance to preserve their beauty and durability over time.

• Leather parts should never be washed with water. Only use products specifically designed for leather care.
• Canvas areas can be gently cleaned using a soft cloth, a small amount of water, and mild soap. Always dry the area immediately after cleaning.
• Never soak your bag in water, even if it is made of canvas, as this may damage the materials, finishes, and leather components.

As each bag is a unique vintage piece, it may be more delicate than a new item. Improper cleaning or care may cause irreversible damage.

If you are unsure, please do not attempt to clean your bag and contact us first. We will do our best to advise you based on your specific bag.

Each bag is carefully prepared and packaged before being shipped.

Orders are usually prepared and dispatched as soon as possible after payment confirmation. A tracking number will be provided once your package has been shipped.

We ship our orders worldwide. However, please note that shipping costs vary depending on your destination, as our packages are shipped from France.

Delivery fees are calculated based on the destination country, package size, weight, and the selected carrier.

For international orders, customs duties, import taxes, and any additional fees imposed by your country may apply. These charges are not included in the purchase price or shipping fees and remain the responsibility of the customer.

Delivery times may vary depending on your location and the carrier selected.

Once the package has been handed over to the carrier, the carrier is responsible for any delays, loss, theft, or damage that may occur during transit. However, if an issue arises, we will be happy to assist you and guide you through any necessary procedures or claims with the shipping carrier.

Please make sure to check your country’s import regulations before placing an order, as we cannot be held responsible for customs fees or delays caused by customs authorities.